We offer a broad range of services around digital transformation and for creating and developing online business models. We help our customers carry out large strategic transformation programmes and design and optimise the core processes and operational models required for successful digital business operations. We plan the optimum, business-supporting IT-architecture for the customer-specific environment and ensure the quality and usability of data without compromises.
Digital transformation planning
We are a trusted advisor for our customers in the planning and management of strategic digital transformation programmes in making transformation happen in practice as concrete operational changes. We translate business requirements into services which offer excellent customer experiences for end users and enable the successful introduction of new service channels and the fulfilment of business objectives.
Processes and Operational Models
Our services cover customer-specific planning, design and optimisation of the core processes and operations required to bring digital business models into life. We design online business processes in order management, product and customer information management, customer service and sales, and payments to name a few. During the last ten years, we have helped design the ecommerce processes and operations for several global industrial manufacturers, numerous large retailers, for global software sales and for technical wholesalers.
Data & Content Services
We take into account all the processes related to data creation and maintenance that are required to operate successful digital business models. We ensure that the quality and consistency of our customers’ product information (PIM and DAM) are at a sufficient level and improve the cost-efficiency of the enrichment of the information without compromising on the quality of the data. We take into account the productive use of customer data and analytics and advise our customers in the best practices of content production.
We design scalable and future-proof IT architectures for our clients which serve as the backbone of group-wide online business models, taking into account both current and future requirements. We develop customer-specific 3-5 year roadmaps simultaneously securing the scalability of architecture requirements hand in hand with the growth of the business and its needs.
Typically we address topics such as whether to continue on developing capabilities of the components in the current architecture or whether to introduce new capabilities to replace them. We further address questions such as whether to build capabilities for digital business model requirements with all-around tools vs. integrating best of breed solutions for specific functional areas with each other. We focus on ensuring that the architecture is in line with the strategic transformation taking place in the business.